Apple Auto Glass Vernon BC - NIghtmare

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I had my windshield replaced for an insurance claim at Apple Auto Glass in Vernon, BC. It has turned into a nightmare!!

Through poor workmanship, the glass leaked into the cabin of the car and damaged the fuses and wire harnesses in the car. The car was appraised by their insurance company and deemed to be irrepairable. It is a complete write off!

This is a leased car and it is going to cost me thousands of dollars out of my pocket to return the car to the leasing company and in the end I will no longer have a car.

Please be warned that could happen to you if you use their services. A lot of promises where made to make things right but in the end it has nothing to do with what is right but everything to do with how much will it cost!

Product or Service Mentioned: Apple Auto Glass Windshield Replacement.

Reason of review: Bad quality.

Apple Auto Glass in Chula Vista, California - Apple Glass in Chula Vista installed a leaky windshield!

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Horrible!

I cant believe the terrible customer service, the disrespect, and belligerence.

Come back with me to sunny day in San Diego, 18 months ago. Oops! Big truck + rock = sad windshield of the cute MINI Cooper!

Pumping gas at Chevron in Eastlake, a nice looking young Spanish guy approaches, and notices the rock's kiss on my windshield. Come to my shop, we'll take care of that chip!

oooh cute Spanish guy, sure!

And I drive to the industrial section of Chula Vista, to "Apple Auto Glass". Now, flashback a few years to my childhood in Canada. "Apple AutoGlass" is a major Canadian chain of autoglass, with catchy jingles in their commercials.

So, I trust the name from my impressionable days in Canadaland, with the moose and beavers! Flash forward...

The price, (like the other reviewer, Hon K. mentioned) couldn't be beat.

(Examine the other review-- he has no friends, only ONE review...All signs point to the owner/employee drafting a bogus positive review)

Eighteen months later, I understand why the price cant be beat-- Noah didn't use an Arc, he used a Blue MINI Cooper!

In the rain, in the car wash, a little river comes pouring into my beloved car. The windshield was not installed correctly. Wind and rain seep in.

So, with my best made-in-Canada smile, I head back to the sketchy part of Industrial Chula Vista, and visit the folks at Apple Auto Glass.

Now, gentle reader, I admit I don't have my receipt. I know, shame on me...But, when I was here 18 months ago, I bought a huge heap of yummy Mariscos (seafood) from the lunch truck in the parking lot, and shared it. Also, my car has a WORD in vinyl on the door- folks tend to remember my MINI Cooper!

The lady refused to even inspect my windshield. She wouldnt entertain my suggestion of splitting the cost of a replacement, and her technician contradicted her when I asked to speak to the manager. She said she WAS the manager. Indeed, she was not.

I explained I wanted to speak to the owner, she turned on the TV in the shop to a channel of static, cranked the volume and repeated again and again "We refuse the right to service to anyone"---She was misquoting the sign posted on the wall.

18 months later, my windshield should not be crying on the inside...She even captured video of me asking again and again what color the receipt was-- just in case I didn't recycle it.

So, tomorrow I'm meeting with Navy Legal office to put this terrible company on the Banned List for Navy personnel, I'm drafting my letter of complaint against them with B.B.B. and am considering legal recourses.

Please, please, save yourself the trouble. Avoid this place like the rude, faulty place it is.

Monetary Loss: $400.

Comments

Spotnik
#458661

actually "we reserve the right to refuse service to anyone" is illegal to even post that sign (take a picture of that sign)! as for your banned list that should be just as illegal!

18 month later is a long time to bring up "my windshield now leaks" and without a receipt and prob now has rock chips. was pretty rude if she did act that way, somewhat childish.

maybe could've worked out a discount??? unless a one shop autoglass store there should be somebody else to talk too.

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